Privacy Policy

Effective date: [08 13, 2026]  ·  Last updated: [08 13, 2026]

1. Scope of this policy

This policy applies to information collected through shieldmeinsurance.com and through phone, email, and in-person conversations with our agency in connection with a quote or policy.

It does not apply to the privacy practices of the insurance carriers whose products we offer. Once you apply for or purchase a policy, the issuing carrier handles your information under its own privacy notice. We encourage you to read the notice provided by any carrier you do business with.

2. Information we collect

Information you give us directly

When you submit our contact form, call us, or email us, we may collect:

• Identifiers: first and last name, email address, telephone number, and mailing or physical address
• Date of birth, which we use to determine plan eligibility, rating tiers, and Medicare enrollment timing
• The type of coverage you are interested in — annuities, disability, health, life, long-term care, or Medicare
• Household and financial details you choose to share during a consultation, such as household size, income range relevant to subsidy eligibility, existing coverage, employment status, and retirement goals
• Health-related details you choose to share, such as current medications, physicians, medical conditions, or tobacco use, where these affect eligibility, underwriting, or plan fit
• Medicare or insurance identifiers you provide, such as a Medicare Beneficiary Identifier or an existing policy number
• Communications you send us, including the content of emails, form messages, and notes from our conversations

You are never required to provide sensitive information to browse this website. We ask for it only when it is necessary to give you an accurate quote or recommendation.

Information collected automatically

Like most websites, ours automatically records certain technical information when you visit:

• IP address and general geographic region
• Browser type, device type, and operating system
• Pages viewed, time spent on pages, and the site or search you arrived from
• Date and time of your visit

Information from other sources

We may receive information about you from insurance carriers, quoting and enrollment platforms, referral partners, and publicly available sources, where permitted by law and where relevant to a quote or policy you have requested.

3. How we use your information

We use the information described above to:

• Respond to your inquiry and provide the consultation or quote you requested
• Research and compare plan options across the carriers we represent
• Submit applications and enrollment paperwork on your behalf, with your authorization
• Service your policy, including renewals, plan reviews, claims questions, and annual Medicare comparisons
• Communicate with you about enrollment deadlines, plan changes, and coverage that may be relevant to you
• Maintain records required by insurance carriers, state regulators, and federal law
• Improve this website and understand how visitors use it
• Detect and prevent fraud, and protect the security of our systems
• Comply with our legal, regulatory, and licensing obligations

4. How we share your information

We share your information only as described here:

Who	Why
Insurance carriers and their underwriters	To obtain quotes, submit applications, and service policies you have asked us to pursue.
Field marketing organizations, brokerages, and quoting platforms	To access carrier products, run comparisons, and complete electronic enrollments.
Service providers	Website hosting, email delivery, customer relationship management, e-signature, scheduling, and similar business functions. These vendors may access your information only to perform services for us.
Government agencies	Where required for enrollment, such as the federal Health Insurance Marketplace, the Centers for Medicare & Medicaid Services, or the Social Security Administration.
Regulators, auditors, and legal authorities	When required by law, subpoena, or court order, or to respond to a regulatory examination or carrier audit.
A successor entity	If our agency is sold, merged, or transfers its book of business, client information may transfer as part of that transaction.

5. Consent to be contacted by phone, text, and email

When you submit our contact form and check the consent box, you authorize ShieldMe Insurance to contact you at the phone number and email address you provided, including by telephone call, text message, and email, regarding the insurance products you asked about.

You understand that:

• Consent is not a condition of purchasing any product or service
• Calls and messages may be made using automated technology, and calls may be recorded or monitored for quality and compliance purposes
• Message and data rates may apply to text messages
• You may revoke consent at any time by replying STOP to a text, by clicking unsubscribe in an email, or by calling us at (321) 205-3149

Revoking marketing consent will not stop communications necessary to service a policy you already hold.

6. Medicare-specific disclosures

ShieldMe Insurance is not connected with or endorsed by the United States government or the federal Medicare program. We are a licensed independent insurance agency.

If you are a Medicare beneficiary or are approaching Medicare eligibility, federal rules limit how and when we may contact you. We will contact you only within the scope of the permission you have given, and before discussing specific Medicare Advantage or Part D plans with you we will document a Scope of Appointment as required by the Centers for Medicare & Medicaid Services. Requesting information does not enroll you in any plan and does not obligate you to purchase anything.

7. Health information

Some of the information you share with us in the course of shopping for health, Medicare, disability, life, or long-term care coverage relates to your health. We treat this information as confidential and use it only for the purposes described in Section 3.

We do not use health information for advertising or marketing targeting, and we do not disclose it to anyone other than the parties described in Section 4.

8. Cookies and website analytics

This website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps a website function and helps the operator understand how the site is used.

We use:

• Strictly necessary cookies, which allow the site to load correctly, keep pages secure, and enable the contact form to work. The site cannot function properly without these.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may affect how parts of this site work.

Some browsers offer a “Do Not Track” signal. There is no common industry standard for how to respond to these signals, and this website does not currently respond to them.

9. Third-party links and services

This website contains links to third-party resources, including Medicare.gov, the Genworth cost-of-care calculator, and carrier quoting tools. It also embeds a Google Maps frame showing our office location, which may allow Google to collect information about your visit under Google’s own privacy policy.

We do not control these third parties and are not responsible for their content or privacy practices. When you leave our site, we encourage you to read the privacy policy of the site you are visiting.

10. How we protect your information

We maintain physical, electronic, and procedural safeguards intended to protect your information, including encrypted transmission of data submitted through this website, access controls limiting who within our agency can view client files, and secure disposal of records we no longer need.

No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Please do not send Social Security numbers, Medicare numbers, financial account numbers, or detailed medical information through our website contact form or by unencrypted email. Call us at (321) 205-3149 and we will arrange a secure way to collect anything sensitive.

11. How long we keep your information

We keep client and applicant records for as long as necessary to service your policies and to satisfy the record retention obligations imposed by insurance carriers, the State of Florida, and federal law. Retention periods for insurance records commonly extend for several years after a policy ends. If you inquired but never became a client, we retain your inquiry for a shorter period and then delete it.

12. Your choices and rights

You may at any time:

• Ask what we hold. Request a summary of the personal information we maintain about you.
• Correct it. Ask us to fix information that is inaccurate or out of date.
• Ask us to delete it. We will honor deletion requests except where we are required to retain records by law, by a carrier, or by a regulator.
• Opt out of marketing. Unsubscribe from emails, reply STOP to texts, or ask to be added to our internal do-not-call list.

To make a request, contact us using the details in Section 15. We may need to verify your identity before acting on a request involving sensitive information.

Residents of states with comprehensive consumer privacy laws may have additional rights. We will honor applicable rights granted to you under the law of your state of residence.

13. Children’s privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it. Information about minor dependents provided by a parent or guardian in the course of applying for family coverage is handled under the same protections described in this policy.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be noted prominently on this page. We encourage you to review this policy periodically.

15. How to contact us

If you have questions about this Privacy Policy, want to exercise a choice described above, or believe your information has been handled improperly, please contact us: